F.A.Q

FREQUENTLY ASKED QUESTIONS

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

 

HOW CAN I TRACK MY ORDERS & PAYMENT? 

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from.

How do I return?

You may return a product for up to 7 days from the date of your purchase, and receive a refund minus any shipping fees. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.